News & Updates
For the past 10 years we have been through many challenges, victories, problems and failures. Now we share our knowledge, cases and best practices with you:
News
What Is The Impact of Live Chat Support On Onli...
In conclusion, live chat support in 2025 is no longer just a customer service add-on but a powerful sales tool that enhances the entire online shopping experience. By adopting the...
What Is The Impact of Live Chat Support On Onli...
In conclusion, live chat support in 2025 is no longer just a customer service add-on but a powerful sales tool that enhances the entire online shopping experience. By adopting the...
Chat Support vs. Phone Support: Which Is Right ...
Whether you're an e-commerce brand scaling fast or a legacy business adapting to new customer behaviors, your support infrastructure plays a critical role in growth and retention. With over a...
Chat Support vs. Phone Support: Which Is Right ...
Whether you're an e-commerce brand scaling fast or a legacy business adapting to new customer behaviors, your support infrastructure plays a critical role in growth and retention. With over a...
Revolutionize Your Back-Office with Skilled Hum...
Strong back-office operations don’t just happen by chance. They’re built through consistent effort, clear systems, and—most importantly—skilled people. Training is not an optional benefit. It’s the foundation that supports everything...
Revolutionize Your Back-Office with Skilled Hum...
Strong back-office operations don’t just happen by chance. They’re built through consistent effort, clear systems, and—most importantly—skilled people. Training is not an optional benefit. It’s the foundation that supports everything...
Why Email Customer Support Still Matters in 2025?
As support channels evolve, email support in 2025 remains a cornerstone of strategic customer service. It balances automation with intentionality, offers documentation and trust, and fits seamlessly into omnichannel environments....
Why Email Customer Support Still Matters in 2025?
As support channels evolve, email support in 2025 remains a cornerstone of strategic customer service. It balances automation with intentionality, offers documentation and trust, and fits seamlessly into omnichannel environments....
Why Businesses Choose an Outsourced Customer Su...
In today’s fast-paced digital economy, customer expectations are evolving rapidly. Consumers demand instant responses, round-the-clock support, and seamless communication across multiple platforms. Meeting these demands while managing core business functions...
Why Businesses Choose an Outsourced Customer Su...
In today’s fast-paced digital economy, customer expectations are evolving rapidly. Consumers demand instant responses, round-the-clock support, and seamless communication across multiple platforms. Meeting these demands while managing core business functions...
The Ultimate Guide to Empathy in Call Centers: ...
Empathy is essential in call centers because it builds trust, diffuses frustration, and strengthens customer relationships. When agents truly listen and understand, it transforms service into a human experience. This...
The Ultimate Guide to Empathy in Call Centers: ...
Empathy is essential in call centers because it builds trust, diffuses frustration, and strengthens customer relationships. When agents truly listen and understand, it transforms service into a human experience. This...