News & Updates
For the past 10 years we have been through many challenges, victories, problems and failures. Now we share our knowledge, cases and best practices with you:
News
4 Golden Rules To Become A SaaS Customer Suppor...
In our professional endeavors, we venture into multiple roles based on their demand and trend. But at times, the tide is only turned when companies figure out a proper scope...
4 Golden Rules To Become A SaaS Customer Suppor...
In our professional endeavors, we venture into multiple roles based on their demand and trend. But at times, the tide is only turned when companies figure out a proper scope...
Live Chat Web Vs Chat Bot: What's The Best Supp...
Despite these differences, some brands might sway towards hiring the best BPO agency offering trained live chat agents to embark on empathy-driven conversations, whereas other companies might use chatbots to...
Live Chat Web Vs Chat Bot: What's The Best Supp...
Despite these differences, some brands might sway towards hiring the best BPO agency offering trained live chat agents to embark on empathy-driven conversations, whereas other companies might use chatbots to...
Maximize Your CX: 10 Tips for Exceptional Emails
It should become a top email support skill to write customer-first emails so that they remember your response and feel prioritized about the company they're interacting with. In fact, you...
Maximize Your CX: 10 Tips for Exceptional Emails
It should become a top email support skill to write customer-first emails so that they remember your response and feel prioritized about the company they're interacting with. In fact, you...
Here's When You Should Hire Live Support Agents...
No matter what, it's mandatory to determine when is the right time to hire live chat agents to empower your e-commerce store, SaaS business, or anything else that you sell...
Here's When You Should Hire Live Support Agents...
No matter what, it's mandatory to determine when is the right time to hire live chat agents to empower your e-commerce store, SaaS business, or anything else that you sell...
8 Sales-Oriented Benefits of Live Chat Web For ...
Live chat is a web-based communication facility which allows companies to interact with their prospects, buyers, and anyone visiting their digital stores for sales assistance, ticket lodging, or a product...
8 Sales-Oriented Benefits of Live Chat Web For ...
Live chat is a web-based communication facility which allows companies to interact with their prospects, buyers, and anyone visiting their digital stores for sales assistance, ticket lodging, or a product...
Customer Support Funnel: Why Is It Integral For...
Mapping your customer support funnel helps your brand achieve the most integral aspects of your company, such as maintaining your customer success ratio and redefining your customer experience so that...
Customer Support Funnel: Why Is It Integral For...
Mapping your customer support funnel helps your brand achieve the most integral aspects of your company, such as maintaining your customer success ratio and redefining your customer experience so that...