News & Updates
For the past 10 years we have been through many challenges, victories, problems and failures. Now we share our knowledge, cases and best practices with you:
News
Why Email Customer Support Still Matters in 2025?
As support channels evolve, email support in 2025 remains a cornerstone of strategic customer service. It balances automation with intentionality, offers documentation and trust, and fits seamlessly into omnichannel environments....
Why Email Customer Support Still Matters in 2025?
As support channels evolve, email support in 2025 remains a cornerstone of strategic customer service. It balances automation with intentionality, offers documentation and trust, and fits seamlessly into omnichannel environments....
Why Businesses Choose an Outsourced Customer Su...
In today’s fast-paced digital economy, customer expectations are evolving rapidly. Consumers demand instant responses, round-the-clock support, and seamless communication across multiple platforms. Meeting these demands while managing core business functions...
Why Businesses Choose an Outsourced Customer Su...
In today’s fast-paced digital economy, customer expectations are evolving rapidly. Consumers demand instant responses, round-the-clock support, and seamless communication across multiple platforms. Meeting these demands while managing core business functions...
The Ultimate Guide to Empathy in Call Centers: ...
Empathy is essential in call centers because it builds trust, diffuses frustration, and strengthens customer relationships. When agents truly listen and understand, it transforms service into a human experience. This...
The Ultimate Guide to Empathy in Call Centers: ...
Empathy is essential in call centers because it builds trust, diffuses frustration, and strengthens customer relationships. When agents truly listen and understand, it transforms service into a human experience. This...
The Top 28 Live Chat, Phone Support, and Virtua...
Whether you're scaling your operations or refining your support strategies, these 28 industry-leading statistics will give you insight into what’s working in 2025—and where your business needs to focus next.
The Top 28 Live Chat, Phone Support, and Virtua...
Whether you're scaling your operations or refining your support strategies, these 28 industry-leading statistics will give you insight into what’s working in 2025—and where your business needs to focus next.
Why Virtual Assistants are the Future of Business
Let's explore why specialized VAs are trending, highlight the top services in demand, offer guidance on how to hire the right VA, and explain the strategic impact of outsourcing advanced...
Why Virtual Assistants are the Future of Business
Let's explore why specialized VAs are trending, highlight the top services in demand, offer guidance on how to hire the right VA, and explain the strategic impact of outsourcing advanced...
The Power of Voice: Why Phone Support Is Essent...
In the fast-paced world of e-commerce, customer expectations are rising faster than ever. Shoppers demand speed, convenience, personalization, and above all, trust. While live chat, chatbots, and email support are...
The Power of Voice: Why Phone Support Is Essent...
In the fast-paced world of e-commerce, customer expectations are rising faster than ever. Shoppers demand speed, convenience, personalization, and above all, trust. While live chat, chatbots, and email support are...