News & Updates
For the past 10 years we have been through many challenges, victories, problems and failures. Now we share our knowledge, cases and best practices with you:
News
The Ultimate Guide to Empathy in Call Centers: ...
Empathy is essential in call centers because it builds trust, diffuses frustration, and strengthens customer relationships. When agents truly listen and understand, it transforms service into a human experience. This...
The Ultimate Guide to Empathy in Call Centers: ...
Empathy is essential in call centers because it builds trust, diffuses frustration, and strengthens customer relationships. When agents truly listen and understand, it transforms service into a human experience. This...
The Top 28 Live Chat, Phone Support, and Virtua...
Whether you're scaling your operations or refining your support strategies, these 28 industry-leading statistics will give you insight into what’s working in 2025—and where your business needs to focus next.
The Top 28 Live Chat, Phone Support, and Virtua...
Whether you're scaling your operations or refining your support strategies, these 28 industry-leading statistics will give you insight into what’s working in 2025—and where your business needs to focus next.
Why Virtual Assistants are the Future of Business
Let's explore why specialized VAs are trending, highlight the top services in demand, offer guidance on how to hire the right VA, and explain the strategic impact of outsourcing advanced...
Why Virtual Assistants are the Future of Business
Let's explore why specialized VAs are trending, highlight the top services in demand, offer guidance on how to hire the right VA, and explain the strategic impact of outsourcing advanced...
The Power of Voice: Why Phone Support Is Essent...
In the fast-paced world of e-commerce, customer expectations are rising faster than ever. Shoppers demand speed, convenience, personalization, and above all, trust. While live chat, chatbots, and email support are...
The Power of Voice: Why Phone Support Is Essent...
In the fast-paced world of e-commerce, customer expectations are rising faster than ever. Shoppers demand speed, convenience, personalization, and above all, trust. While live chat, chatbots, and email support are...
The Ultimate Guide to Creating Personalized Ser...
In today's competitive marketplace, delivering personalized customer service is not merely an added benefit—it's a strategic objective. Recent research by McKinsey & Company reveals that 71% of consumers expect personalized...
The Ultimate Guide to Creating Personalized Ser...
In today's competitive marketplace, delivering personalized customer service is not merely an added benefit—it's a strategic objective. Recent research by McKinsey & Company reveals that 71% of consumers expect personalized...
Why Live Chat Support is the Key to Success for...
In 2025, the e-commerce landscape is more competitive and customer-centric than ever before. With millions of online stores pulling in customer-attention, businesses must adopt tools and technologies that create seamless,...
Why Live Chat Support is the Key to Success for...
In 2025, the e-commerce landscape is more competitive and customer-centric than ever before. With millions of online stores pulling in customer-attention, businesses must adopt tools and technologies that create seamless,...