News & Updates

For the past 10 years we have been through many challenges, victories, problems and failures. Now we share our knowledge, cases and best practices with you:

News

Live Chat Support: 4 Easy Ways To Boost Sales Online!

Live Chat Support: 4 Easy Ways To Boost Sales O...

One should ask: how do we boost online sales with the help of live chat? It's been quite a while since companies have started using this communication tool, and if...

Live Chat Support: 4 Easy Ways To Boost Sales O...

One should ask: how do we boost online sales with the help of live chat? It's been quite a while since companies have started using this communication tool, and if...

Why Empathy Is Key To Exceptional Customer Support

Why Empathy Is Key To Exceptional Customer Support

What Is Empathy In Customer Support?  It goes without saying that companies that strategize their customer support with empathy-driven conversations get to see more brand loyalty and higher customer retention....

Why Empathy Is Key To Exceptional Customer Support

What Is Empathy In Customer Support?  It goes without saying that companies that strategize their customer support with empathy-driven conversations get to see more brand loyalty and higher customer retention....

4 Golden Rules To Become A SaaS Customer Support Pro!

4 Golden Rules To Become A SaaS Customer Suppor...

In our professional endeavors, we venture into multiple roles based on their demand and trend. But at times, the tide is only turned when companies figure out a proper scope...

4 Golden Rules To Become A SaaS Customer Suppor...

In our professional endeavors, we venture into multiple roles based on their demand and trend. But at times, the tide is only turned when companies figure out a proper scope...

Live Chat Web Vs Chat Bot: What's The Best Support Channel In 2024?

Live Chat Web Vs Chat Bot: What's The Best Supp...

Despite these differences, some brands might sway towards hiring the best BPO agency offering trained live chat agents to embark on empathy-driven conversations, whereas other companies might  use chatbots to...

Live Chat Web Vs Chat Bot: What's The Best Supp...

Despite these differences, some brands might sway towards hiring the best BPO agency offering trained live chat agents to embark on empathy-driven conversations, whereas other companies might  use chatbots to...

Maximize Your CX: 10 Tips for Exceptional Emails

Maximize Your CX: 10 Tips for Exceptional Emails

It should become a top email support skill to write customer-first emails so that they remember your response and feel prioritized about the company they're interacting with. In fact, you...

Maximize Your CX: 10 Tips for Exceptional Emails

It should become a top email support skill to write customer-first emails so that they remember your response and feel prioritized about the company they're interacting with. In fact, you...

Here's When You Should Hire Live Support Agents For Your Business

Here's When You Should Hire Live Support Agents...

No matter what, it's mandatory to determine when is the right time to hire live chat agents to empower your e-commerce store, SaaS business, or anything else that you sell...

Here's When You Should Hire Live Support Agents...

No matter what, it's mandatory to determine when is the right time to hire live chat agents to empower your e-commerce store, SaaS business, or anything else that you sell...