During the COVID-induced years, healthcare systems have largely suffered from their lack of symbiosis with the cutting-edge technology of managing and operating businesses with a bpo agency.
In fact, a reputed research firm has stated that healthcare systems are plummeting at a record-breaking speed with short-staffing, higher admission rates, operation expenses, delayed salaries, and failing at building ideal touchpoints for doctor-patient care.
It also suggests there's a 3:1 ratio to their deterioration compared with their upgrades, giving us a reminder that BPO process outsourcing can turn the tide for this industry with its flexibility to use, and ease of accessibility around the globe to further empower it with a more sophisticated, sufficient, and cost-effective solutions.
But wait: what do we mean by healthcare BPO? Let's understand it from a business perspective:
What Is Healthcare BPO?
Healthcare BPO is a cost-effective service paradigm that enable hospitals and healthcare institutions to outsource their administrative, non-strategic, and routine tasks to the third-party contractors to cut rising operations cost, add more skilled workers to their teams, and establish a remote-first working taskforce to take care of their endeavors. This way, healthcare centers can improve their efficiency in every department, be it call centers for appointments, emergencies, patient databases, or managing their network of different healthcare services sprawled across many destinations.
By hiring a top BPO agency with training programs and well-versed experience, healthcare institutes and hospitals can iron out the wrinkles from their business operations, making it far more cost-effective and efficient. As with third-party contractors, any medical healthcare system can also tap into top talent by paying a mere compensation.
Are Healthcare BPO Services HIPAA Compliance-Ready?
If you're opting for a healthcare BPO service to re-strategize your business operations by outsourcing your non-strategic business and administrative tasks to an off-shore company, it's best to understand that most healthcare BPO services strictly follow HIPAA protocols while working with hospitals and healthcare centers.
It has become extra important to find a top BPO agency that provides customer-focused services based on strict data protection for patient information. Further, like other business industries, the medical discipline also has a strict scrutiny called HIPAA (Health Insurance Portability and Accountability Act) policy, making it extra important to collaborate with a third-party contractor with due compliance in this regard.
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What Type of Tasks Do Healthcare BPO Services Handle?
Like any other business industry, healthcare institutes and hospitals run on daily administrative tasks such as tracking down insurance claims, building patient databases, managing doctor's portals, and everything in between.
While this may seem hassling and time-consuming, the top BPO healthcare firm can make all the difference by taking up tasks from their underperforming departments to manage and handle them more efficiently and professionally.
With this, healthcare firms can cherish outsourcing half of their tasks to the industry professionals - whom you can connect with if you partner with a top BPO agency.
Here are 4 types of tasks that medical centers and hospitals can outsource to get seemingly better results in their business operations:
1) Get Live Chat Web From BPO Agents:
Although, healthcare BPO is about managing the medical systems as efficiently as possible, but it's also about guiding patients and registering relevant leads so that medical complexes can touch down their trajectories. For that matter, using live chat web to guide new patients browsing on the portal has become mandatory.
Further, it gives confidence to the prospects seeking information regarding whether or not the hospital has proficiency to deal with their case. Using trained agents with live chat competence also boosts patients' footfall and ensure that no query goes unheard.
2) Medical Transcription For Audio & Video Files:
Often times, medical institutes require dedicated teams to transcribe their research and patient-related material from audios and videos. With this in line, hospitals can leverage big by hiring a team of transcription experts to decode their years-old research material.
Agents can take up narrative lectures, speeches, and other audio material to help medical institutes in their research.
3) Data Entry for Lab Testing and Patient Records:
Hospitals usually practice wide-ranging data entry tasks from the start to the end. With Healthcare BPO, you can use a team of trained data entry specialists to upload, submit, delete, and manage your hospital data better.
This may include uploading lab tests, updating doctor's portal, patient records, and insurance claims. You can also use data entry services to organize your years-old data into substantial information by hiring a top BPO agency with healthcare exposure.
4) 24/7 Phone Support For Patient Care:
Phone call service is one of the most important facilities for any company operating as a public service. t ensures that a dedicated staff of phone call support agents picks up daily customer calls, guides them, and also calls them back in case of a follow-up.
As a gig for healthcare BPO, using real-life agents to answer phone calls can improve the reputation of your medical complex, giving patients more confidence to trust your services. By outsourcing your phone support, you can end the hassle of answering hundreds of calls as your third-party contractor will supervise your company-to-customer communication.
FINAL THOUGHT:
Outsourcing healthcare BPO services can bring a multitude of benefits to medical complexes and hospitals. By entrusting certain administrative tasks to specialized professionals, healthcare facilities can focus on providing top-notch patient care while also improving their bottom line.
By outsourcing non-core tasks to healthcare BPO providers, medical complexes and hospitals can free up valuable time and resources to focus on what truly matters - providing high-quality patient care. With administrative burdens lifted off their shoulders, healthcare professionals can dedicate more attention to their patients, leading to improved outcomes and a better overall experience for those seeking medical treatment.